Frequently asked questions
Find the answers to a range of commonly asked questions.
Quick and simple answers to our most frequently asked questions
Hassle shouldn’t play a part in your holiday.
Here on our FAQs page, you’ll find the answers you’re looking for to plan, prepare, and pack for your luxury cruise without any stress.
10 most commonly asked questions
From what’s included in the price of your luxury cruise to what you should pack for your holiday, you’ll find answers to the 10 most common questions we’re asked by our guests here. Need further help? Reach out to our team for assistance.
You may arrange for visitors to join you on board. To organize a visit, please speak to our team in the US at 1(857) 444-4703 who will arrange for the required paperwork to be completed.
Visitors will be required to pay for any food and drinks consumed on board.
Prior to travel
Know before you go with our prior-to-leaving FAQs. Whether you want to find out what our standard baggage allowance is, need help with your final documents, or have a question about accessibility; we’ll provide you with the answer you’re looking for.
Once your booking is confirmed, you'll need to enter your personal details on Trip Personaliser prior to travelling (details on Trip Personaliser will be sent to you).
Required information:
Personal details
D.O.B.
Address
Contact number
Next of kin details
Name
Relationship
Contact number
Passport details
Full name
Nationality
City & country of birth
Issue & expiry dates
Passport number
Country of issue
Additional details
Frequent Flyer membership - if applicable
Airline
VISA numbers - if applicable
Please note, all guests must complete their Trip Personaliser form prior to travelling. Failure to complete the form may prevent guests sailing with Emerald Cruises.
On board
Our during-your-cruise FAQs can help you plan and prepare for a comfortable getaway. From Wi-Fi access to information on facilities, we’ve covered everything you need to know about life on board our luxury vessels.
In addition to your included excursions, EmeraldPLUS experiences, and EmeraldACTIVE activities, we offer a selection of optional DiscoverMORE excursions for both river and yacht, which are available at an additional cost and can be booked on board or through our reservations team.
Accommodation
Our accommodation FAQs cover suite-specific information, including the different cabin options and guidance on what’s included in your room.
Bathrobes and slippers are provided in all staterooms and suites across the Emerald Cruises fleet.
Currency & travel
We want to make sure your cruise runs smoothly on and off the ship, so our travel FAQs provide useful information on things such as local currencies, transfers, and baggage policies.
We have no problem with guests purchasing alcohol for consumption in their rooms. However, ask that personal drinks are not consumed in communal areas.
Booking online
Book your holiday yourself with just a few clicks and secure your place on board.
Booking online is easy. Simply browse the itinerary you’re interested in, and select ‘View Cabins’ for the date you wish to book under the ‘Pricing & Availability’ section. Then, click ‘View’ next to the suite you wish to book. A pop-up will appear giving you more details on the suite alongside a ‘Book Now’ button, which will then take you to our online booking system.
How to book your cruise online
Online booking demonstration
ATOL and safety
We uphold ourselves to the highest standards to ensure you enjoy complete peace of mind.
Yes: ATOL number 9294.
Start Planning your luxury yacht cruise
Learn more about what to expect on your luxury yacht cruises with Emerald Cruises, from our destinations, onboard spaces, & excursions—or find your perfect itinerary.
Can't find what you're looking for?
You’ll discover lots of extra information on our River cruise experience or Luxury yacht cruising experience pages, which cover everything from suites and transfer options to excursions, gratuities, and dining. You can also learn more about the Star-Ship or yacht you’ll be traveling on, including deck plans, images, and a virtual tour.
For more help and advice, get in touch with the Emerald Cruises team today. You can do so by calling 1(857) 444-4703 or via the contact us page.
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