Scenic & Emerald Rewards Terms & Conditions
Welcome to the Scenic & Emerald Rewards. You will find our general terms and conditions below. Please read them carefully, as use of our service requires acceptance of these conditions.
The Scenic & Emerald Rewards Program of the Scenic Group (the “Program”) rewards the loyalty of its Members. Through the Program, the option of earning Status Points and earning and redeeming MyRewards is offered.
These Terms and Conditions apply to the general operation of the Program. Special regulations may also arise from other applicable terms and conditions such as the Booking Terms and Conditions (BTTCs) and the Passenger Ticket Term and Conditions (PTTCs). The BTTCs and PTTCs can be found on the website. In case of any conflict of provisions regarding this Program between these Terms and Conditions and the BTTCs and PTTCs, these Terms and Conditions shall prevail.
If you have any questions, your reservation team will be happy to help you. The following Terms and Conditions replace entirely all prior versions of Terms and Conditions relating to the participation of the Scenic Club and EmeraldEXPLORER Programs. The operator of this Program is Scenic Tours Europe AG, Switzerland (the “Operator”).
In these Terms and Conditions, the following words and expressions shall have the meanings as defined below unless the context requires otherwise:
“BTTCs” means the respective applicable booking terms and conditions of the respective Market entity.
“Journey” means any Cruise, Land Journey and/or flight booked with Scenic directly as outlined in the Itinerary and (if applicable) as amended.
“Journey Price” means the total amount payable by guest for the Journey, including the booking deposit.
“Market” means each of the following Scenic and Emerald markets: Asia Pacific Region (APAC), Australia, New Zealand, Canada, Europe Middle East and Africa (EMEA), United Kingdom and the United States of America.
“Market Entity” means each of the Scenic sales entities in the respective Markets.
“Member” means a person who has been enrolled in the Program as a participant and is being recognized as a participant.
“Membership” means the participation of a Member in the Program.
“Membership Number” is the unique number allocated to each Member.
“Membership Tiers” means the different tiers of Membership as set out in section 7.
“MyRewards” are the points earned by a Member as defined in section 9.
“Program” means this Scenic & Emerald Rewards Program.
“Program Partner” means an entity with which the Operator has entered into an agreement to provide goods and/or services to a Member under an arrangement with the Program Partner.
“PTTCs” means the passenger ticket terms and conditions issued by the carrier of a Journey.
“Scenic Group” means the Scenic corporate group.
“Status Points” means the points as defined in Section 6.
“Terms and Conditions” means these Terms and Conditions of the Program as set out here and as may be changed from time to time by the Operator, at its discretion.
“Tour Days” means a fully paid day of touring on Journey which includes an overnight stay. Additional paid days that form part of the Journey count towards Tour Days.
Any term not defined herein may be defined in the BTTCs or PTTCs.
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