
Scenic & Emerald Rewards FAQs
Rewards Program Help & FAQs
We’ve made some exciting improvements to our Rewards Program, and our FAQs are here to help. Find clear answers to common questions and learn how to enjoy even more value from your rewards.
What's new in our Loyalty Program
Your guide to the newest loyalty program features, changes, and how they impact your benefits.
Yes. The Scenic & Emerald Rewards Program is available to anyone who has made a booking and returned from a Scenic or Emerald journey.
MyRewards
MyRewards are calculated based on 1% of all guest spend made directly through Scenic Group including cruise, land journeys and flights. MyRewards are not earnt on port charges and taxes, flight taxes, credit card fees and gratuities (if applicable).
Status Points
Status Points are the points you earn when you travel with Scenic or Emerald. The number of Status Points you receive depends on your booking type (for example, ocean vs river cruising) and your suite category, with higher suite types earning more points. Unlike Scenic and Emerald ‘MyRewards’, your Status Points cannot be used as credit on future bookings or purchases; they exist solely to help you move up through the membership levels.
Program Details
Nothing at all, we’ll take care of everything.
Your new Scenic & Emerald Rewards membership tier will be calculated using your previous bookings and existing status points across both programs. From 9 February 2026, your membership will transition automatically as the current program terms conclude and the new terms commence.
Once the program launches, we’ll be in touch with all the details you’ll want to know, including your tier status, points balance and program highlights.
Changes to Program Benefits
Any new ‘Refer a Friend and Welcome Home vouchers will cease to be issued from 9 February 2026 as part of the program changes. These will also cease to be issued for any bookings made prior to 9 February with a travel period after 1 January 2028.
Booking Changes
If your cruise is cancelled you will receive a refund of your booking which will include a reversal of the status points and MyRewards that you would have earnt.

Still have questions?
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